- Home > Help Center > Returns & Refunds FAQs > What if an item was lost damaged or wrongly sent during ship
- Back
Help Center
My Orders FAQs
International Shipping & Delivery FAQs
Weddings & Events Dresses (Made-to-Order) FAQs
How much do I need to pay for the rush order service?
I order a standard size dress why does it take so long to process?
Where can I add the special requests such as the belt color?
Can I request color samples or color swatches?
How to check my dress tailoring status?
Could I customize the dress if the standard size cant work?
How to preserve my wedding gown?
Would my dress color be exactly the same as the one I have seen in your website?
Can I change the style fabric length of the dress I want to order?
How far ahead of time do I need to order my dress?
What should I do if I want to cancel an order or return a dress?
I tried standard size 8 wedding dress in a local shop does that match your size 8?
What kind of fabric does 1st-dress use on the dresses?
Returns & Refunds FAQs
Payment FAQs
How To Pay
My Account FAQs
Shipping & Delivery
Site Info
Contact Us
Need more help? Here is how to get in touch.
What if an item was lost damaged or wrongly sent during ship
What if an item was lost damaged or wrongly sent during shipping?
If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it, contact us saying you rejected the package (see above), and 1ST-DRESS.COM will then ship you a new item immediately.
To report a lost or damaged item, please contact our Customer Service.