- Home > Help Center > Returns & Refunds FAQs > Have you received my returned items?
- Back
Help Center
My Orders FAQs
International Shipping & Delivery FAQs
Weddings & Events Dresses (Made-to-Order) FAQs
How much do I need to pay for the rush order service?
I order a standard size dress why does it take so long to process?
Where can I add the special requests such as the belt color?
Can I request color samples or color swatches?
How to check my dress tailoring status?
Could I customize the dress if the standard size cant work?
How to preserve my wedding gown?
Would my dress color be exactly the same as the one I have seen in your website?
Can I change the style fabric length of the dress I want to order?
How far ahead of time do I need to order my dress?
What should I do if I want to cancel an order or return a dress?
I tried standard size 8 wedding dress in a local shop does that match your size 8?
What kind of fabric does 1st-dress use on the dresses?
Returns & Refunds FAQs
Payment FAQs
How To Pay
My Account FAQs
Shipping & Delivery
Site Info
Contact Us
Need more help? Here is how to get in touch.
Have you received my returned items?
Have you received my returned items?
When returning an item, we recommend using your local postal service that provides tracking information and a Customs form, instead of a courier agency such as UPS, DHL or FedEx.
Once we’ve received your package, we will begin processing your return, which may take up to 3-5 business days. When processing is completed, we will contact you and issue your refund.